Image: N, A. (2015) User Scenarios [Image]. Retrieved
In this weeks lecture it focuses on introducing, user scenarios and how through using user personas can be applied to in order to produce scenarios.
User scenarios are the stories, which user personas act out. User scenarios are thought out exercises though represented visually, in which the designer predicts certain types of users represented by designer’s personas will interact with your project in a given situation in order to complete a given goal.
User scenarios lets the designers understand what future users will look for when trying to complete tasks on designers project. Even if personas fail in the task, at least there is a visual representation of the problem and can refer back to resolve it. User scenarios allow designers to test site structure before it being fully developed and isolating problems before they arise.
User scenarios should highlight the Who, What, Where, When, Why and How of the usage. User scenarios should also include the users motivations and thought process.
Above is an example of user scenario mapping using post it notes where it tracks different behaviours and stories and step through the website for ordering flowers.
Below is a persona example from a brief of a PDA Application to help people find their way around an airport.
Image: Waterson, S. (2016) User Persona Example [Screenshot]. Retrieved
Image: Waterson, S. (2016) Scenario Definition [Screenshot]. Retrieved
After establishing the user personas, below is an example of user scenario from the same brief.
Image: Waterson, S. (2016) User Scenario Example [Screenshot]. Retrieved
Scenarios are then broken into steps.
After Angela disembark the airport information and service details. She downloads the PDA airport guide via wireless network using Bluetooth. Angela quick find her favourite coffee shop in the list and sees it’s only a few minutes walk away.
Image: Waterson, S. (2016) Scenario Step 1 [Screenshot]. Retrieved
Airport guide shows Angela exactly how to find the coffee shop with handy landmarks indicated in her map.
Image: Waterson, S. (2016) Scenario Step 2 [Screenshot]. Retrieved
Angela follows the directions the airport guide gives her, successfully finds the coffee shop and then gets latte.
Image: Waterson, S. (2016) Scenario Step 3 [Screenshot]. Retrieved
Now Angela needs to find her way back to the gate. She looks at the airport guide to look up the gate for her connecting flight then follows the directions it gives her.
Image: Waterson, S. (2016) Scenario Step 4 [Screenshot]. Retrieved
Angela arrives at the gate with plenty of time to spare.
Image: Waterson, S. (2016) Scenario Step 5 [Screenshot]. Retrieved
Once there is a solid understanding of a problem, the persona and the context, which the persona will, use the product; designers will develop the specifics of the design.
Below is an example of two screen design specifics, which were designed to show the list and the map. After choosing a service, Angela sees the map screen, which will guide her to the destination.
Image: Waterson, S. (2016) Design Specs [Screenshot]. Retrieved
“I think the most important aspect of the lecture would be to clearly break down the steps of the user scenario to properly understand if the scenario that is created fits in with the project. A clear user scenario then allows designers to clearly design specifics, which match visually”
Therefore it is essential that designers must break down steps when creating user scenarios to better understand if the scenario created is clear and matching with the project.